Frequently Asked Questions

Orders are processed within 1 to 3 business days. Once shipped, delivery within the United Kingdom typically takes 5 to 8 business days. The estimated total delivery time is 6 to 11 business days. Please note that occasional delays may occur due to external factors such as high demand or carrier issues.

Yes, we offer free shipping on all orders to the United Kingdom. No minimum purchase amount is required and there are no hidden fees. The price shown at checkout is the final price of your order.

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your delivery at any time. If you do not receive this information, please do not hesitate to contact us.

At the moment, we only deliver to the United Kingdom. This allows us to ensure reliable delivery times and a consistent customer experience. We may expand our delivery to other countries in the future.

We offer a 30-day return policy from the date of delivery. Items must be unused and in perfect condition with all original tags and packaging. To request a return, simply contact our customer service with your order details and reason for the return.

Once your return has been received and approved, your refund will be processed within 10 business days. Depending on your bank or payment provider, additional time may be required before the refund appears on your account.

We do not offer direct exchanges at this time. If you would like a different product, we recommend returning the item and placing a new order. This allows you to receive your desired item more quickly.

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery at info@clublumina.com with photos of the issue. We will offer a replacement or refund depending on the situation.

We accept all major payment methods including Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and PayPal. All payments are processed securely through trusted payment providers.

Yes, your payment information is fully secure. We use encrypted payment systems and do not store your complete card details. Your data is processed by certified providers to guarantee a high level of security.

If you wish to modify or cancel your order, please contact us as soon as possible after placing it. Once the order has been processed or shipped, it may no longer be possible to make changes.

We focus on outdoor lighting products that combine durability, functionality and style. Every product is carefully selected according to strict quality standards to ensure a satisfying experience. Our goal is to offer you lighting solutions you can rely on every day.

Club Lumina offers a carefully curated selection of outdoor lighting products suited to modern living. We focus on simplicity, quality and timeless design. With reliable service, free shipping and attentive customer support, we aim to provide you with a smooth and enjoyable shopping experience.