Shipping policy

At Club Lumina, we are committed to delivering your order smoothly and reliably. We offer free shipping on all orders, so you can shop with confidence and no hidden costs.

Delivery Area

We currently only deliver to customers located in the United Kingdom. This allows us to ensure consistent delivery times and a high quality of service for all our customers.

Order Processing Time

All orders are processed within 1 to 3 business days (Monday to Friday). Once your order has been processed and shipped, you will receive a confirmation email with tracking information. Orders are not processed or shipped on weekends or public holidays.

Delivery Time

After processing, delivery typically takes 5 to 8 business days within the United Kingdom. Estimated total delivery time: 6 to 11 business days. While we do our best to meet these timeframes, occasional delays may occur due to factors beyond our control.

Shipping Costs

We offer free standard shipping on all orders. No minimum purchase amount is required.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email. If you do not receive your tracking information a few days after placing your order, please do not hesitate to contact us.

Incorrect Address

Please ensure that your delivery information is correct when placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you notice an error in your address, please contact us as soon as possible and we will do our best to correct it before your order is shipped.

Lost or Delayed Packages

If your order is significantly delayed or appears to be lost in transit, please contact us at info@clublumina.com. Our team will assist you and work with the carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions about shipping or your order, please do not hesitate to contact us:

Email: info@clublumina.com
Phone: +44 20 7946 0832

 

Thank you for choosing Club Lumina.