Privacy policy

At Club Lumina, we greatly value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use and protect your data when you visit our store or make a purchase. We want to be transparent about how your information is handled so you can shop with confidence.

This policy is established in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), which applies to customers in the United Kingdom and the European Union. By using our website, you agree to the practices described in this policy.

Information We Collect

When you visit our website or place an order, we may collect certain personal information necessary to provide and improve our services. This includes data such as your name, address, email, phone number and purchase history.

We may also collect technical data such as your IP address, browser type, device information and browsing behaviour. This information helps us understand how users interact with our website and improve your overall experience.

How We Use Your Information

We use your personal information primarily to process and fulfil your orders, including payment processing, shipping and order confirmations. This ensures a smooth, reliable and efficient shopping experience.

We also use your data to improve our website, personalise your experience and provide quality customer service. With your consent, we may also send you information, offers and promotions related to our products.

Legal Basis for Processing

In accordance with the GDPR, we process your personal data on several legal bases. The most common is the performance of a contract, which allows us to process your order and deliver your products.

We may also process your data to comply with legal obligations, protect our legitimate interests, or based on your explicit consent, particularly for marketing communications. You may withdraw your consent at any time.

Sharing Your Information

We share your personal data only with trusted third parties where necessary to provide our services. This includes payment providers, carriers and technical service providers.

All partners we work with are required to protect your data and comply with applicable laws. We do not sell, rent or exchange your personal information to third parties for commercial purposes.

Data Retention

We retain your personal data only for as long as necessary for the purposes described in this policy. This includes order processing, record keeping and compliance with legal obligations.

When your data is no longer needed, we take appropriate steps to securely delete or anonymise it. This ensures your information is not retained longer than necessary.

Your Rights

As a customer in the United Kingdom and the European Union, you have specific rights regarding your personal data. These include the right to access, rectify, delete or restrict the processing of your information.

You also have the right to data portability and the right to object to certain types of processing. If you wish to exercise any of these rights, please contact us directly and we will assist you in accordance with applicable regulations.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and website performance. Cookies allow us to remember your preferences and tailor content to your needs.

You can manage or disable cookies at any time through your browser settings. However, some website features may be affected if cookies are disabled.

Data Security

We take data security very seriously and implement appropriate technical and organisational measures to protect your personal information. This includes the use of secure servers, encryption protocols and restricted access to sensitive data.

While we do everything possible to secure your data, no method of transmission over the internet is completely secure. We continuously improve our practices to reduce risks and protect your information.

International Data Transfers

As our company is based in the Netherlands, your data may be processed within the European Economic Area (EEA). We ensure that all processing complies with GDPR requirements and data protection standards.

If data is transferred outside the EEA, we put in place appropriate safeguards to ensure its protection. We only work with partners who meet strict data security standards.

Updates to This Policy

We may update this privacy policy at any time to reflect changes in our practices, services or legal obligations. Any changes will be published on this page.

We encourage you to review this policy regularly to stay informed about how your data is used and protected. Continued use of our website implies your acceptance of any updates.

Contact Us

If you have any questions about this privacy policy or the processing of your personal data, you can contact us at any time. We are here to help and address your concerns.

Email: info@clublumina.com Phone: +44 20 7946 0832

Thank you for choosing Club Lumina.

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