Terms and conditions

Welcome to Club Lumina. These Terms of Service govern access to our website and the purchase of our products. By accessing or using our website, you agree to be bound by these terms. If you do not agree, you must not use our services.

These terms are established in accordance with applicable laws in the United Kingdom and the European Union, including consumer protection regulations.

Section 1 – Company Information

Trade name: Club Lumina
Company name: Commerce LV
VAT number: NL005392247B17
Company number: 99513366
Address: Loopkantstraat 5G, 5405NB, Uden, Noord-Brabant, Netherlands
Email: info@clublumina.com
Phone: +44 20 7946 0832

Club Lumina is an online outdoor lighting retailer offering customers in the United Kingdom a carefully curated selection of high-quality lighting solutions.

Section 2 – Acceptance of Terms

By accessing our website or placing an order, you confirm that you have read, understood and accepted these Terms of Service. These terms apply to all users of the website, including visitors and customers.

Continued use of the website constitutes acceptance of any updates or changes to these terms.

Section 3 – Eligibility

To use our website and services, you must be at least 18 years of age or have the permission of a legal representative. By using the website, you confirm that you meet this requirement.

You agree to provide accurate and complete information when placing an order or using our services.

Section 4 – Products and Services

Club Lumina offers a range of outdoor lighting products designed with particular attention to style and quality. We strive to ensure that product descriptions, images and information are accurate.

However, we cannot guarantee that all information is completely free of errors. Slight variations in colour, texture or appearance may occur.

Section 5 – Pricing and Payment

All prices displayed on our website are shown in British pounds and include applicable taxes where required by law. Prices may be changed at any time without notice.

Payments are processed securely through trusted third-party providers. By completing a purchase, you confirm that you are authorised to use the selected payment method.

Section 6 – Order Processing

Once an order has been placed, you will receive a confirmation email. This does not constitute final acceptance, as orders may be subject to verification.

We reserve the right to cancel or refuse any order in cases of suspected fraud, stock issues or pricing errors.

Section 7 – Shipping and Delivery

We deliver to customers in the United Kingdom in accordance with our shipping policy. Delivery times are provided as an estimate and may vary due to external factors.

We are not responsible for delays caused by carriers or circumstances beyond our control.

Section 8 – Returns and Refunds

Our return and refund policy sets out the applicable conditions. Customers have 30 days to request a return and refunds are processed within 10 business days after approval.

We invite you to review this policy for full details before submitting a return request.

Section 9 – Intellectual Property

All content on this website, including texts, images, logos and designs, is the property of Club Lumina and is protected by intellectual property laws.

Any reproduction, distribution or use without prior authorisation is strictly prohibited.

Section 10 – User Conduct

You agree to use our website for lawful purposes only. It is prohibited to introduce harmful content, attempt unauthorised access or engage in fraudulent activities.

Any violation may result in restricted access or legal action.

Section 11 – Accuracy of Information

We strive to maintain accurate and up-to-date information on our website. However, we cannot guarantee the complete absence of errors or omissions.

We reserve the right to correct any inaccuracies at any time without notice.

Section 12 – Third-Party Services

Our website may contain links to third-party services or tools. These are provided for convenience and are not under our control.

We are not responsible for the content or practices of these third-party websites.

Section 13 – Limitation of Liability

To the extent permitted by law, Club Lumina shall not be liable for any indirect, incidental or consequential damages resulting from the use of our website or products.

This includes any loss of data, revenue or business opportunities.

Section 14 – Disclaimer of Warranties

Our products and services are provided "as is" and "as available". We do not guarantee continuous or error-free operation of the website.

No warranties are given beyond those required by applicable law.

Section 15 – Indemnification

You agree to indemnify and hold Club Lumina harmless from any claims, damages or expenses arising from misuse of the website or a violation of these terms.

This includes any legal costs incurred in resolving a dispute.

Section 16 – Privacy

Use of our website is also governed by our privacy policy. By using our services, you agree to the collection and use of your data in accordance with that policy.

We are committed to protecting your personal information in accordance with the GDPR.

Section 17 – Changes to the Service

We reserve the right to modify or discontinue all or part of our website or services at any time and without notice.

This includes changes to products, prices and website features.

Section 18 – Termination

We may suspend or terminate your access to the website if you violate these Terms of Service or engage in harmful behaviour.

Termination does not affect any rights or obligations acquired prior to it.

Section 19 – Governing Law

These Terms of Service are governed by the laws applicable within the European Union as well as the regulations in force in the United Kingdom.

Any disputes will be handled in accordance with the applicable legal frameworks.

Section 20 – Dispute Resolution

In the event of a dispute, we invite you to contact us first in order to seek an amicable resolution.

If no agreement is reached, the dispute may be submitted to the competent courts or a mediation service in accordance with applicable law.

Section 21 – Contact Information

If you have any questions regarding these Terms of Service, please do not hesitate to contact us. We are here to provide you with a clear and transparent experience.

Thank you for choosing Club Lumina.